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Learning Challenges

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Learning Challenges

Learning Challenges

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© 2026 EDULUME SCHOOL LLC

ONLINE / KENTUCKY, USA

Legal

Privacy Policy

Effective Date: September 1, 2026
Edulume School LLC ("Edulume," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our online gamified learning platform and related services.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, billing address, and payment information provided during registration or purchase.
Account & Learning Data: Username, password (encrypted), course progress, quiz results, points, level status, digital achievements, leaderboard rankings, and completed learning challenges.
Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on platform, clickstream data, and referral URLs.
Communications: Messages you send to our support team or feedback submitted through the platform.

2. How We Use Your Information

To provide, operate, and improve our gamified learning programs and interactive platform.
To track your progress, award points, unlock levels, issue digital achievements, and maintain leaderboard rankings.
To process payments and send transactional communications (receipts, enrollment confirmations).
To personalize your learning experience and recommend relevant learning challenges and assignments.
To send marketing communications where you have consented.
To comply with legal obligations and enforce our Terms of Service.

3. Sharing of Information

We do not sell your personal data. We may share information with:

Service Providers: Payment processors, email delivery services, analytics providers, and hosting infrastructure — all bound by confidentiality agreements.
Legal Requirements: When required by applicable law, regulation, or valid legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, analyze usage patterns, and support platform functionality. You may control cookie settings through your browser; however, disabling cookies may limit platform features.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Learning progress data may be retained for up to 3 years after account closure.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise your rights, contact us at privacy@edulume.com.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest. No method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our platform. Continued use after notice constitutes acceptance.

10. Contact Us

Edulume School LLC
Kentucky, USA
Email: privacy@edulume.com

Terms of Service

Effective Date: September 1, 2026
These Terms of Service ("Terms") govern your access to and use of the Edulume School LLC online learning platform, including all gamified learning programs, interactive assignments, quizzes, digital materials, and related services (collectively, "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 13 years of age to use our Services. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf. By using the Services, you represent that all information you provide is accurate and complete.

2. Account Registration

You must create an account to access our learning programs. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@edulume.com of any unauthorized use of your account.

3. License to Use the Platform

Subject to these Terms, Edulume School LLC grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial educational purposes. This license does not include the right to:

Copy, reproduce, distribute, or create derivative works of any platform content;
Sell, resell, or commercially exploit any portion of the Services;
Reverse-engineer, decompile, or attempt to extract source code;
Use automated tools (bots, scrapers) to access or collect data from the platform.

4. Gamified Learning Programs

Our platform provides online educational programs delivered in a gamified format, including:

Points & Levels System for progress recognition;
Digital Rewards & Achievements unlocked upon completing milestones;
Leaderboards showing participant rankings;
Learning Challenges and Interactive Assignments;
Quizzes & Knowledge Checks;
Progress Tracking and Self-Paced Learning;
Digital Learning Materials and guides.

All educational content, points, levels, and digital achievements are virtual and have no monetary value outside the platform.

5. Payments

Access to certain programs requires payment. All fees are stated in US Dollars and are due at the time of enrollment. Payments are processed by our third-party payment processors. By providing payment information, you authorize us to charge the applicable fees. All sales are subject to our Refund Policy.

6. Intellectual Property

All content on the platform — including course materials, videos, text, graphics, logos, digital achievements, and software — is the exclusive property of Edulume School LLC or its licensors and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

7. Prohibited Conduct

You agree not to:

Share account credentials or allow others to access your account;
Attempt to manipulate leaderboards, points, or achievement systems fraudulently;
Post or transmit harmful, offensive, or illegal content;
Interfere with or disrupt the integrity or performance of the platform;
Violate any applicable local, state, national, or international law.

8. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, express or implied. Edulume School LLC does not warrant that the platform will be uninterrupted, error-free, or free of viruses or harmful components.

9. Limitation of Liability

To the fullest extent permitted by law, Edulume School LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services, even if advised of the possibility of such damages.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Kentucky, USA, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Kentucky.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or platform announcement. Continued use of the Services after such notice constitutes your acceptance of the revised Terms.

12. Contact Us

Edulume School LLC
Kentucky, USA
Email: support@edulume.com

Refund Policy

Effective Date: January 1, 2026
Edulume School LLC is committed to your learning success. Please read this Refund Policy carefully before purchasing access to any of our online gamified learning programs.

1. Digital Product Nature

All Edulume School LLC products are digital educational programs delivered entirely online. Upon enrollment, you receive immediate access to course materials, interactive assignments, quizzes, and the gamified learning platform. Because of the immediate nature of digital delivery, all sales are generally final.

2. Satisfaction Guarantee — 7-Day Refund Window

We stand behind the quality of our programs. If you are not satisfied with your purchase, you may request a full refund within 7 calendar days of your original purchase date, provided that:

You have completed no more than 20% of the program content (as tracked by our progress system);
You submit your refund request to refunds@edulume.com within the 7-day window;
You include your order number and the email address associated with your account.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

The refund request is made more than 7 days after the purchase date;
More than 20% of the program content has been accessed or completed;
The purchase was made during a promotional sale with a no-refund designation;
The account has been suspended or terminated due to violations of our Terms of Service;
Digital achievements, certificates, or program completion records have been issued.

4. Duplicate Charges

If you were charged more than once for the same program due to a technical error, please contact us immediately at refunds@edulume.com. Duplicate charges will be refunded in full without restriction.

5. Processing Time

Approved refunds are processed within 5–10 business days. The refund will be issued to the original payment method. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

6. How to Request a Refund

To request a refund, email us at refunds@edulume.com with the subject line "Refund Request – [Your Order Number]" and include:

Full name and email address on the account;
Order number;
Brief reason for the refund request (optional but appreciated).

Our support team will respond within 2 business days.

7. Changes to This Policy

Edulume School LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. We encourage you to review this policy before each purchase.

8. Contact Us

Edulume School LLC
Kentucky, USA
Email: refunds@edulume.com

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